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Answers to the most frequently asked questions

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The 10 most frequently asked chip tuning questions
  • What exactly is the difference between RaceChip S, RS, GTS and GTS Black?

    The four RaceChip products cover the entire spectrum for electronic performance improvement, from entry level to premium product.

    Each chip page lists its power gain, fine tuning mappings, warranty and what is in the box: GTS, RS and S.

  • How do the chip tuning products from RaceChip work?

    RaceChip is placed between the motor controls and the motor sensors. RaceChip changes the communication. RaceChip takes the current drive data from the motor and optimizes it according to the driving situation. RaceChip influences things like injection amount, injection period, fuel injection timing and charging-air pressure. The optimization leads to improved engine power and enhanced performance that results in fuel savings.

  • How are RaceChip products different from other competitors' products?

    Other box suppliers use similar systems. What's unique about RaceChip is the harmonized combination of hardware and software. This allows RaceChip to very accurately fine tune the RaceChip to the respective vehicle. RaceChip products benefit from sophisticated software and precise adaptation to the respective vehicle.

  • How can RaceChip offer its products for so many makes and models?

    The RaceChip development department is always testing new vehicle models with RaceChip products, developing the right software for that vehicle in the process. With a large partner network, RaceChip is always able to test the latest vehicles from all manufacturers on-site.

  • On which engines can chip tuning increase performance?

    RaceChip was designed for turbo engines. These are diesel motors with common rail or pump nozzle systems as well as petrol engines with turbo direct injection.

  • Is there a RaceChip for petrol engines?

    Yes. You can install a RaceChip on many turbocharged petrol engines. Just check the vehicle selector. If your vehicle isn't listed, ask customer service.

  • Can Racechip also optimize gas and natural gas powered vehicles?

    No. RaceChip should only be used with conventional fuels (petrol or diesel).

  • Can I also increase performance on my hybrid with RaceChip?

    RaceChip can also enhance performance on hybrids. The hybrid needs to have a turbocharged combustion engine.

  • Can you optimize performance on an aspirated engine with chip tuning from RaceChip?

    No, this technology is not possible, unfortunately. The basic requirement to use a RaceChip is a turbocharged motor.

  • Is the performance enhancement from RaceChip also suitable for engines that are already high performance?

    Yes. All vehicles are tested prior to product launch and optimally tuned with RaceChip.

  • Which advantages does the app control offer me as a consumer?

    A RaceChip with app control offers the best user-friendly operation. With an individually adjustable engine warm up timer, the chip can be operated at various performance levels. These can be changed via the app every time you start the car. You can also adjust special settings and troubleshoot easily and quickly. RaceChip stores software changes on a central server and sends them to your app as an update. This ideal function simplifies and speeds up the adjustment processes.

  • Where can I download the RaceChip app?

    You can download the RaceChip app for free on your Android or Apple smartphone from the Google Play store or the Apple App Store.

  • Does the RaceChip app work with all RaceChip products?

    The RaceChip app is available for the chip tuning products RaceChip RS, GTS and GTS Black as well as for the gaspedal tuning XLR. This means that the RaceChip S is the only product not available with app control.

  • What do I do if I can't find my vehicle in your databank?

    If you own a turbo diesel or turbo-charged petrol vehicle that is not listed in the vehicle selector, please contact customer service.

  • Are your products individually adapted for my vehicle?

    Yes. Every RaceChip is specially designed and programmed for an engine and the corresponding controls. This provides optimal adjustment and performance development for your vehicle.

  • How exactly does RaceChip determine the power reserves of my vehicle?

    RaceChip uses series values as a guide, the same ones the original controls use. These values are optimized within the set limits (primarily related to the engine). By reviewing driving experiences on public streets and test rigs, RaceChip meets the highest quality standards.

  • Are RaceChip products adapted for regional peculiarities?

    Regional adaptations are generally not necessary. RaceChip can be used without problem at high temperatures. For years RaceChip has sold a large quantity of this product in hot, tropical areas (such as Southeast Asia, Australia and the Arabian peninsula). The same applies for cold climes, such as in Northern Europe.

  • Is chip tuning from RaceChip really a high tech product?

    Yes. RaceChip employs so-called "intelligent tuning." It can be custom tuned and adjusted for a vehicle and its unique characteristics. RaceChip uses only the latest hardware components on the market and regularly updates its software. Continuous and ongoing development flows directly into RaceChip products.

  • Can you reduce fuel consumption with chip tuning from Racechip?

    Yes. By adjusting your driving habits, RaceChip can greatly reduce fuel consumption. The increased torque, which takes place primarily in the lower and mid-RPM range, allows your transmission to upshift sooner, so that your vehicle is powered with an overall lower RPM.

  • Does the module have an extra option to turn it on and off?

    Yes, when you buy a RaceChip compatible with app control (RaceChip RS, GTS and GTS Black). You can adjust and turn off the performance improvement via the smartphone app.

  • Can Racechip raise my Vmax limit?

    The Vmax limit is not increased by RaceChip. The RaceChip system does not access the vehicle's own motor controls. The pre-installed limits from the manufacturer remain unchanged.

  • Does RaceChip develop its own performance optimizations?

    Yes. RaceChip develops all of its components and software at its own R&D department. Hardware and software experts as well as other vehicle tuning professionals work hand in hand to adapt RaceChip products perfectly for every vehicle.

  • Where are RaceChip products manufactured?

    The circuit board assembly, body housing production and final assembly take place exclusively in Germany. Specialized suppliers from the region were chosen specifically.

  • Which quality standards do RaceChip products meet?

    RaceChip contains a certified management system meeting German and international road traffic law, based on the ISO9000 standard.

    All products have Economic Comission for Europe certification from the German Federal Office for Motor Vehicles, which is recognized in over 40 countries, including the UK.

    All products undergo a salt fog test.

    RaceChip electronics production takes place exclusively according to the highest quality standards in Germany.

    By using modern, high-performance electronics, specially designed for the highest demands in the vehicle sector, RaceChip systems lead with regard to quality, safety and reliability.

    The integrated processors take power performance as well as thermal and mechanical strain into account, in keeping with automobile industry standards.

    High end processors with extremely high performance ratings are neither suited nor necessary for automotive tuning, as the data processing speed of these processors is irrelevant for the speed of data supplied in a combustion engine. In addition, these components are sensitive and, thus, accident prone.

  • Are RaceChip modules protected against moisture?

    All RaceChip products (RS, GTS and GTS Black) are protected against moisture with premium body housing and sealing elements, and the circuit boards are sealed with nanopaint.

  • Are RaceChip modules able to work at high heat and/or temperatures?

    RaceChip can be used worry-free at high temperatures. RaceChip has sold a large quantity of its products in hot and tropical areas like Southeast Asia, Australia and the Arabian peninsula for many years. The same goes for cold climates like Northern Europe.

  • I've found a few negative opinions of RaceChip on the internet. Are these true?

    There are a few vehicles where RaceChip doesn't work as desired, even though the product supplied was specially programmed for the respective engine. This is usually explained by the fact that identical engines ex-works are subject to a certain degree of spread within standard factory models. If the engine deviates too far from the standard in factory condition, then, in a few exceptional cases, the product may not function optimally. However, these are absolute exceptions. Even in such cases RaceChip can usually adjust the software so that the desired results are achieved.

  • If chip tuning works, then why don't car manufacturers just make it themselves?

    Manufacturers use the same principle. For example, the engine components of a BMW 318d, 320d and 325d are identical. These vehicles are only configured differently through software via the vehicle's control device. Additionally, even top engines provide power reserves for future developments. These robust component layouts provide an excellent opportunity for RaceChip to optimize their settings.

  • Can I still save fuel despite having more power? How does that work?

    Yes, by adapted driving behavior, RaceChip can greatly reduce fuel consumption. The increased torque, which primarily takes place in the lower and mid-RPM range, allows your transmission to upshift sooner, meaning that your vehicle is driven with a lower overall RPM value.

  • What exactly is Eco tuning?

    Eco tuning optimizes a vehicle's motor control to provide high torque very early on. This increased torque allows your transmission to upshift sooner, so that your vehicle drives with a lower overall RPM value. This results in fuel savings, often together with improved power output.

  • Can my RaceChip be set in such a way that I get maximum reduction in fuel consumption?

    Yes. A vehicle's motor controls can be optimized in such a way that high torque is achieved early on. This increased torque allows your transmission to upshift sooner, so that your vehicle drives with a lower overall RPM value.

    This results in fuel savings. A decisive factor is adapting your driving style with quick acceleration, upshifting as soon as possible (consciously activate gear shifts even with automatic transmissions) and provident driving style.

  • How is my maximum speed affected?

    The maximum speed may increase somewhat, but that is not the goal of RaceChip’s development. RaceChip puts the value on the improved acceleration of the vehicle. In addition, the module does not activate at high torque in order to avoid strain spikes on the components.

  • How do supplementary control devices differ from ECU tuning?

    ECU tuning changes the software on the vehicle's own control unit, allowing it to read and change many of the vehicle's parameters. Often, the forcible opening of the unit is necessary. ECU tuning can only be reversed by completely deleting the controls. Manufacturers and dealers can recognise this procedure!

    In contrast, the RaceChip's supplementary control unit is installed between the motor sensors and the vehicle's controls. It influences relevant values for the RaceChip optimization and can be uninstalled at any time. The vehicle is then returned to original condition.

  • Is there anything special I should watch for after optimization?

    Yes! Notice more powerful thrust in your vehicle even at low RPM and adapt your driving style accordingly! Further, you should follow general recommendations for driving your vehicle. In particular, you should not use the engine's full capacity during the first few miles but rather after a warm-up period for your vehicle.

    Otherwise there are no special restrictions!

  • Which fuel type should I use after the performance improvement?

    RaceChip products tuning takes place on every vehicle with the fuel recommended by the manufacturer.

    In petrol engines, it may be conducive to use a higher octane fuel, such as 98 octane or higher, for maximum power output. This reduces the risk of knocking (spontaneous ignition of the mix in the cylinder).

  • Can an supplementary control device negatively affect other components or after-market parts in my vehicle?

    All RaceChip products undergo an EMV inspection, which serves to rule out the possibility of electro-magnetic effects on other components.

    RaceChip cannot rule out incompatibilities in combination with other retrofitted components that may influence performance values. Contact customer service with any questions. It is possible to individually customize the RaceChip product to a customer vehicle.

  • Will chip tuning cause more strain on my engine?

    Yes.The engine develops more torque and power, and this increases the strain.

    HOWEVER: engines are laid out for more power by the manufacturer. This allows the manufacturer to offer even higher performance levels and integrate future developments into the existing components. Further, increased strain only occurs during full power utilisation.

    Because RaceChip only turns on when you really need the power (e.g., during acceleration), then components like the engine, clutch, transmission and brakes are only pushed to technically prudent levels. All of the protective functions (emergency programme) remain intact. It is recommended for any type of motor tuning to always perform regular maintenance, such as drive belt, oil changes, etc.

    When properly used, there is no reduction in life expectancy.

    If the full power output is used, then the strain on the engine increases. On the other hand, the overall RPM level and resulting inner friction in the engine can be lowered through the optimized torque behavior.

  • What should I know before taking my vehicle to a garage for servicing?

    RaceChip recommends removing the module before servicing so as to allow the garage to perform work on a standard series vehicle.

    Note that some manufacturers, when performing a readout of the vehicle's memory, also analyse relevant vehicle performance data, and in doing so they may try to determine whether a performance enhancement has been installed. In the case of OBD tuning (i.e. an active alteration of the manufacturer's software), the presence of a performance enhancement can be determined and verified. But with RaceChip technology (an additional control unit) the manufacturer's hardware and software remain unchanged. If chip tuning is not located in the engine, then the data can only hint at an electronic performance enhancement. Similar data can also be produced, in some cases, by series production deviations on the part of the manufacturer.

    There are no special guidelines you need to observe for a servicing at a garage because, with a RaceChip performance enhancement, all manufacturer systems remain unchanged.

    After servicing, you can simply re-install the RaceChip.

  • Does a performance-enhanced engine need to be maintained more frequently at a garage?

    No. The factory stipulated maintenance intervals remain unchanged.

  • Should I expect higher maintenance costs for a performance-enhanced engine?

    No, RaceChip performance enhancement does not create more frequent or extensive maintenance. Maintenance costs are equal to those of vehicles without performance enhancement.

  • Should I use a special oil in performance-enhanced engines?

    RaceChip products adapt to every vehicle with the lubricants recommended by the manufacturer. These manufacturer recommendations must be followed.

  • Can I also use a RaceChip with diesel particulate filters?

    RaceChip can be used worry-free with diesel particulate filters. RaceChip modules are designed for problem-free use even with series vehicles with DPFs.

  • Are there any limitations on the use of biofuels (e.g., E10)?

    No, biofuels can still be used as long as they are authorized by the vehicle manufacturer.

  • Does the diagnostic device show that performance enhancement has been installed?

    No. A diagnostic device only reads the data stored in the vehicle's own motor controls. RaceChip does not access the engine controls in any way.
    Sometimes diagnostic devices show error messages from the controls. This cannot be traced back to the installation of a RaceChip product, however.

  • Is there a product warranty for my chip?

    The following product warranties come with RaceChip products:
    • RaceChip S: 2 years
    • RaceChip RS: 3 years
    • RaceChip GTS & RaceChip GTS Black: 5 years

  • Which documents does my insurance need for approval?

    Depends on the General Terms and Conditions of your insurance:

    • Some accept chip use notification free of charge
    • Some accept chip use notification with a fee Some accept only products that are certified by a product testing organisation Some do not accept any performance enhancements

  • Is it possible to install a RaceChip even without any technical know-how?

    Yes. RaceChip products are designed for problem-free installation with the aid of the RaceChip instructions and videos provided.

    In some individual cases where users have issues, customer service is available for advice.

  • Do I need special tools for installation?

    No. You can install RaceChip with no specialist mechanical know-how.

    In rare cases the air filter box must be disassembled in order to reach the sensor. In these cases a garage is the best choice if you don't have mechanical know-how. Special tools are not necessary for the actual installation of the chip.

  • Where is the best place for the module in the engine compartment?

    You should install RaceChip products according to installation instructions. Use the existing vehicle cable harness for the auxiliary cable harness. The module itself must be firmly attached and may not be attached on the following areas:

    Very hot components
    Strongly vibrating components
    Moist spaces

  • What do I do if I'm in doubt during installation?

    Follow the instruction manual and check out available videos if needed. If in doubt, contact customer service.

  • Can I send you pictures of my engine so that you can help me with installation?

    If the pictures provided are not helpful with assembly, send customer service a picture of your engine and RaceChip can mark the relevant plug.

  • I didn't receive a vehicle-specific installation manual with my chip. Where can I get one?

    Email customer service for vehicle-specific photos.

  • The installation manual I received doesn't correspond to my engine. What should I do?

    If the supplied installation manual does not provide the information you need, request additional vehicle-specific images from customer service by email.

  • Can you send me more installation pictures?

    Additional installation pictures are available from customer service on request.

  • Where can I find installation videos for my vehicle?

    RaceChip publishes a number of vehicle-specific installation videos.

  • Does RaceChip offer an installation service?

    RaceChip does not offer an installation service. Customer service can help if you get stuck connecting the cable harness and auxiliary device. This way you can perform the installation yourself within minutes. Every customer can install RaceChip chip tuning products without any technical expertise.

  • Can I have the tuning box installed at RaceChip?

    RaceChip does not offer this service. Customer service can help if you get stuck connecting the cable harness and auxiliary device. This way you can perform the installation yourself within minutes. Every customer can install RaceChip chip tuning products without any technical expertise.

  • Can I have the module installed at a garage?

    The RaceChip module can be installed at independent garages.

  • Can I damage anything when installing in my engine?

    This cannot happen when you follow proper procedure. RaceChip products are developed according to the Plug&Drive principle. This means that their functions may be complex, but installation should be as simple as possible. Every RaceChip product comes with extensive tips for installation.

  • What should I do if the included plug doesn't fit?

    Please contact customer service.

  • What should I do if the control plug doesn't illuminate, even though I'm sure I've done the installation correctly?

    Please contact customer service. If the LED does not light up, this can have various causes.

  • How do I remove the plug in the event of deinstallation?

    The plug is affixed with a simple locking mechanism at the sensor. Loosen this latch and the plug can be pulled off easily.

  • Why does the manufacturer's plug look different from the plug you delivered?

    Sometimes the plug delivered looks a little different than the vehicle's plugs. However, the plugs can still connect together without any problem and the technical function of the connector will not be affected because RaceChip uses OEM quality plugs.

  • What should I do if I feel that my RaceChip is not perfectly in tune with my engine?

    In this case, send customer service a detailed description of the driving changes after installing the RaceChip. RaceChip will then find a solution.

  • Is it possible that my vehicle shudders a little more with a RaceChip?

    Diesels do not usuall shudder more after installing RaceChip. In fact, most vehicles run more smoothly when RaceChip is installed. If your car shudders more, please contact customer service.

  • What should I do if my vehicle jerks a little after installation?

    In this situation it's necessary to say exactly which driving situation and at which load range and RPM range the jerking occurs. The two rotary switches on your RaceChip adjust these precisely for your vehicle's characteristics.

  • What should I do if I feel the performance enhancement is less than I expected?

    In general, RaceChip products are optimally engineered for every vehicle. In exceptional cases the following steps can be taken:

    There are two rotary switches on the circuit board of RaceChip products that allow you to increase or reduce RaceChip output after installation. However, this should only be done in close collaboration with customer service.

  • Is it possible that the RaceChip in my car provides less performance enhancement than my friend's with the same model?

    Yes. Decisive for performance enhancement is the engine condition as well as the spread for factory standard models on the production side. Every engine is different with regard to these characteristics, and the response to the RaceChip can be just as diffe

  • What should I do if my vehicle won't start after installation?

    In this case, contact customer service by email. Customer service will guide you through the steps to troubleshoot and fix the problem. This problem usually arises from an improper installation location, incorrectly shipped cable harness, or not following each installation step.

  • What should I do if my vehicle displays an error message after installation?

    An error light directly after starting the engine can have various causes. RaceChip itself cannot cause an error message in this situation, however, as it is inactive during start and idle. If you have this problem, please contact customer service. This makes the problem quick to identify and correct.

  • What should I do if the motor control lights turn on?

    When the engine control light shows, it signals deviations in the motor controls from normal conditions. Often this can be fixed by changing the rotary switch adjustments. You'll find the suitable adjustments to correct problems in your installation manual.

    If these steps don't remedy the problem, then please contact customer service.

  • Is it possible that my vehicle computer displays slightly incorrect values after installation?

    Yes. Sometimes the fuel consumption values, for example, are incorrect. This happens because RaceChip is connected directly on the injection system sensor. Accordingly, the board computer calculates its values in part from a mix of series and RaceChip adjusted values.

  • When should I install performance enhancement in a new vehicle?

    You can use RaceChip regardless of the number of miles on your vehicle. Many dealerships install RaceChip on new vehicles sold starting with the first mile.

    In all cases, new vehicles should be driven according to the manufacturer's running-in rules.

    Many drivers have installed their RaceChip past 200,000 kilometers and are very happy with the results.

  • Can I use RaceChip chip tuning in my leased car?

    There is technically nothing against it. Please check with your leasing conditions and decide accordingly.

  • Can I use RaceChip chip tuning in my company car?

    There is technically nothing against it. Please check your conditions and decide accordingly.
    RaceChip products are very easy to install and uninstall.

  • Can I use RaceChip chip tuning in my used car?

    Yes. All RaceChip products are suitable for both new and used cars and work just as well on either one.

  • Between which odometer readings can I use the RaceChip?

    RaceChip can be used regardless of the number of miles on the clock. However, for vehicles with high values, get regular inspections and maintenance to ensure that no latent defects are present.

    For new vehicles, manufacturer stipulated running-in rules must be followed.

  • How do I know if my vehicle has common rail or pump nozzle units?

    Because pump nozzle injection systems were built through 2009, the initial registration date for your vehicle should be a good indicator. Special cases do arise, however. For exact identification, please send customer service a photo of your engine (without the cover).

  • What exactly does RaceChip XLR do?

    Modern vehicles use electronic throttle pedals. The manufacturer defines the relationship between the position of the pedal and the throttle opening in the engine, and often sets up a slightly delayed, lethargic response to pedal movement. This is where RaceChip XLR comes in:

    The XLR’s Brainbox is inserted between the throttle pedal sensor and the ECU. Signals coming from the throttle pedal are either amplified or attenuated, depending on the tuning stage selected. The result is that the time the engine takes to react is either shortened or lengthened.

    RaceChip XLR’s 7 tuning stages mean you can tune your engine’s responses to your taste. You can switch easily from relaxed, fuel-efficient reactions to sharp, eager responses like in a sports car.

  • What makes RaceChip XLR different from RaceChip’s chip tuning products?

    RaceChip XLR doesn’t change the output of your engine, but it does change the engine’s responsiveness. You can access the power more immediately and directly by simply touching a button, and that makes XLR the ideal companion to RaceChip’s chip tuning modules. But XLR also functions superbly as a stand-alone product.

  • What makes RaceChip XLR different from other manufacturers’ throttle tuning products?

    RaceChip XLR is different from other manufacturers’ throttle tuning products in several ways:

    Functional: XLR uses a state of the art processor that enables signals to be monitored and optimised with a high degree of accuracy. It is the only module on that market with a watchdog supervising its own functionality.

    Design and operation: RaceChip XLR’s design means it is easy and intuitive to use. The Controller with its rotating control lets the driver select one of the seven tuning stages available. As an additional feature, it is possible to control XLR from the RaceChip app as well.

  • Does XLR increase my car’s output?

    No. Throttle tuning does not change your engine’s performance at all. It simply makes the power more directly available – and more enjoyable.

  • What is the benefit of increased throttle response?

    The engine’s full power is available more quickly when you’re accelerating. That can be very useful for overtaking or joining fast road, and of course it increases driving pleasure.

  • Can I use XLR to change my car’s throttle response when I’m driving?

    Yes. You can change the throttle response on your car at any time. Choose between relaxed, fuel-efficient reactions in stages E and E+, and sharper, more precise responses in stages S to R+. Even when you’re driving. Please do not switch tuning stages while you are accelerating

  • What advantages does combining chip tuning with XLR have?

    Combining chip tuning and throttle tuning will help you access your car’s best performance. The significantly increased power and torque delivered by chip tuning go perfectly with optimised throttle response from XLR, and both will provide you with a thrilling driving experience.

    But you can also use XLR’s Eco tunings to make the most of your engine’s increased torque to reduce fuel consumption without sacrificing on comfort.

    Manufacturers set up the throttle pedal on their cars to please most drivers. RaceChip XLR lets you tune your car’s throttle response to suit you and the driving conditions you are in.

  • Do I have to use a chip tuning module with XLR?

    No, XLR can be used without chip tuning. Even used by itself, XLR will improve your car’s throttle response noticeably.

    In addition, XLR can be used in cars with naturally aspirated engines.

  • Why don’t manufacturers give their cars better throttle response right from the factory?

    Manufacturers set up the throttle pedals on their cars to please most drivers. RaceChip XLR lets you tune your car’s throttle response to suit you and the driving conditions you are in.

  • What cars can have XLR installed?

    XLR can be installed in all modern cars. For about 20 years now, cars have been using electronic signals to transmit commands from the throttle pedal rather than cables. Throttle response is improved noticeably regardless of engine or gearbox.

  • Does throttle tuning increase particulate emissions from diesel engines?

    No, particulate emissions are not affected by installing XLR. The module has no effect on exhaust emissions at all.

  • Can I remove the module when I’ve found the right setting for me?

    The Controller can be disconnected from the Brainbox when you have selected your tuning stage. Your selection is saved in the Brainbox.

  • Why does XLR have two connectors?

    XLR is a system that is installed between the sensor in the throttle pedal and the engine control unit, or ECU. Once the pedal is disconnected, one of XLR’s connectors is plugged into the sensor, and the other is connected with the car’s wiring loom, which then takes the signals to the ECU.

  • Will RaceChip XLR affect the lifespan of the engine?

    No, engine longevity is not influenced by XLR.

  • Will XLR increase wear and tear on components in the car?

    No, wear and tear is not increased by XLR.

  • Is XLR tuned for every vehicle?

    RaceChip’s development engineers have tested all the vehicle types for which XLR is available and have tuned the software for their individual characteristics.

  • Is there anything I should pay attention to when I take my car to the service centre?

    RaceChip recommends that you remove XLR to allow your garage to service the car as a stock vehicle.

    Otherwise no special precautions are necessary.

  • Will installing XLR affect the manufacturer’s warranty on my car?

    The manufacturer’s warranty is usually not affected by installing XLR.

  • Does RaceChip offer a product warranty for XLR?

    Yes, the product warranty on XLR is 2 years.

  • Can I install XLR myself?

    XLR can be installed in a few minutes even if you have no specialist knowledge. Detailed instructions are included in the box.

  • Are there installation instructions specifically for my car?

    RaceChip has specific installation instructions for most vehicle types.

    If you have trouble with the installation instructions, customer service can help with RaceChip’s reference pictures.

    Customer service can help you install RaceChip products.

  • What should I do if one if the connectors supplied does not fit?

    Sometimes a manufacturer fits different kinds of connectors in different variants of the same model. If this is the case in your car, please contact customer service for the right connector.

  • Can I de-install XLR completely if needed?

    Yes. XLR can be de-installed in just a few minutes. This returns your car to stock.

  • De-installing XLR puts my car back into stock condition completely?

    Yes. XLR can be de-installed in just a few minutes. This returns your car to stock.

  • How do I disconnect the wiring if I want to de-install XLR?

    XLR’s connections are secured with a simple retainer clip. Once this clip has been unfastened, the plugs can be pulled apart easily. The User Manual gives detailed instructions.

  • What benefit do I get from app control?

    RaceChip XLR links with the app to deliver the best controllability. Select or change the tuning stage at any time using either the Controller that is included in the box or the RaceChip app.

  • Where can I download the RaceChip app?

    You can download the RaceChip app free from the Google Play Store for your Android phone or the Apple App Store for your iOS device.

  • Does the RaceChip app work with all RaceChip products?

    At the moment, the RaceChip app can be used only with the following products: RaceChip Ultimate and RaceChip XLR.